Returns & Exchanges
Our hassle-free policy for your peace of mind
🔄 Our Policy
We accept returns and exchanges within 14 days of delivery for eligible items:
Returns
- Full refund for defective items
- Store credit for change of mind
- Original tags must be attached
Exchanges
- Size/color exchanges within Morocco
- Must be unused with original packaging
- 7-day processing after receipt
📦 How to Return
- Contact Us within 3 days of delivery
WhatsApp 06 19 60 12 37 or email Ozaline.contact@gmail.com - Provide Details
Order number, photos of issue (if applicable), and reason for return - Return Method
- Safi : Free pickup arranged
- Other cities: Ship to our Safi workshop (return shipping at your cost)
❗ Important Conditions
Non-Returnable Items
- Custom-made jewelry
- Earrings (for hygiene reasons)
- Sale items
Refund Timeline
- Bank transfers: 3-5 business days
- Store credit: Immediate upon approval
❔ Common Questions
What if my item arrives damaged?
We cover all return costs for defective items. Contact us within 24 hours with photos of the damage.
Can I exchange for a different style?
Yes! Exchanges are subject to availability. Price differences will be adjusted.